Charlotte-Mecklenburg Hospital Authority, operating as Atrium Health, has agreed to pay up to $1,800,000 to settle a class action lawsuit over its use of tracking pixels on the MyAtriumHealth patient portal.
The North Carolina-based health system, which operates a dozen hospitals across the Carolinas, used tracking technologies from Meta and Google on authenticated patient portal pages between January 2015 and July 2019. The settlement covers up to 585,959 patients whose protected health information may have been impermissibly disclosed to third parties through these tools.
Exposed data included IP addresses, cookies, and any information entered into portal forms such as names, email addresses, phone numbers, and gender. Multiple class action lawsuits were consolidated into a single complaint alleging breach of contract, negligence, and breach of fiduciary duty.
Atrium Health denies wrongdoing but agreed to the settlement to avoid the costs of continued litigation. The $1.8M fund allocates $1.5M to cover attorneys’ fees and payments to patients who used their accounts during the relevant period, with up to $300,000 set aside for a secondary claimant group. Claims must be submitted by September 28, 2026.
